The Kupongo browser add-on gives users a way to gain access to coupons and voucher codes without the hassle of needing to find them. The add-on simply displays coupons and voucher codes when visiting a site if any are available.
Most of your work will be related to the Kupongo add-on and usually, it will be helping users with coupon codes, vouchers, and other helpful information.
Remote training
(Fully remote required) £35,000.00 – £55,000.00 / year, Full-time/ Part-time
We’re an innovative, customer-focused company and we’re expanding our team. We’re inviting individuals who are passionate about customer service to join us as Remote Customer Service Representatives. We’re open to all candidates, regardless of experience or educational background. We believe in fostering talent and will provide comprehensive training to ensure you are well-equipped to excel in this position.
Role Overview:
As a Remote Customer Service Representative, you will be the first point of contact for our valued customers. Your primary goal will be to provide exceptional customer service and support, responding to queries, addressing complaints, and guiding customers through our products and services. You’ll play a crucial role in enhancing customer experiences and contributing to our company’s reputation as a customer-centric organisation.
Responsibilities:
- Be the voice of our brand, handling customer inquiries and orders in a timely, caring, and professional manner.
- Provide detailed and accurate information about our products and services to our customers.
- Listen attentively to customer needs and concerns; demonstrate empathy and patience in all customer contact situations.
- Address and resolve customer complaints and issues, ensuring a high level of customer satisfaction.
- Document and maintain records of all customer interactions.
- Upsell or cross-sell our products and services in a way that benefits both the customer and the company.
- Stay updated on our product features, offerings, and customer service policies, ensuring that you provide the most current and accurate information to our customers.
- Collaborate effectively with team members to further improve our customer service and to share insights about customer needs.
- Provide feedback on the efficiency of the customer service process and suggest improvements.
What we offer:
- A competitive salary with the potential for performance-related rewards.
- The opportunity to work from home with flexible hours.
- Comprehensive training to ensure you are fully equipped to succeed in your role.
- An inclusive, supportive, and collaborative team environment.
- Opportunities for personal and professional growth.
We are dedicated to providing an inclusive work environment and are an equal opportunities employer. We encourage applications from all qualified candidates and look forward to welcoming you to our team.